Return Policy

Dormaybowl Detailed Return Policy

Return Period: Customers can return items within 14 days of receiving their order.

Eligibility Criteria:

• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order number) is required.

Return Process:

1. Initiate Return: Contact Dormaybowl’s customer service at contact@dormaybowl.com or call +62 361 234 4567. Provide your order number and reason for the return.
2. Return Instructions: Follow the instructions provided by customer service regarding where to send your return.
3. Packaging: Ensure that the item is securely packaged to prevent damage during shipping.

Refund Process:

1. Inspection: Once your return is received, it will be inspected.
2. Notification: You will receive an email notifying you whether your return has been approved or rejected.
3. Processing Time: If approved, your refund will be processed within a certain number of days and applied to your original method of payment.

Shipping Costs:

• Responsibility: Customers are responsible for return shipping costs.
• Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Exchanges:

• Exchanges are only available for defective or damaged items. Contact customer service to arrange an exchange.

Sale Items:

• Only regular-priced items can be refunded; sale items are not eligible for refunds.

International Returns:

• International returns follow the same process but may take longer due to shipping times.